8upd Privacy Policy — Your Data, Explained Clearly

We take data privacy seriously. This policy explains what personal information 8upd collects, why we collect it, how it is stored, and the rights you hold as a player.

Last updated: January 2026

Introduction

8upd ("the Platform", "we", "us") is committed to protecting the privacy of all players who register and use the 8upd online gaming platform accessible at 8upd.app. This Privacy Policy ("Policy") describes in plain terms the personal data we collect from players, the purposes for which that data is used, the conditions under which it may be shared with third parties, and the rights available to you under this Policy.

By creating an account on 8upd or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood its contents and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the 8upd platform.

Your Privacy Rights
You have the right to access, correct, and request deletion of your personal data at any time. To exercise these rights, contact [email protected]. We respond to all data requests within 30 days of receipt.

1. Personal Data We Collect

8upd collects personal data through several channels: the account registration process, financial transactions, your activity on the platform, and automatically through technical systems when you access the site. The categories of personal data we collect are described below.

🪪
Identity Data
Full name, date of birth, nationality, national ID or passport number collected at registration and KYC verification.
💳
Financial Data
bKash, Nagad, Rocket or Upay mobile account reference numbers, transaction IDs, deposit and withdrawal amounts and timestamps.
📱
Device & Technical Data
IP address, device type, operating system, browser type, screen resolution, and mobile network operator (e.g. Grameenphone, Robi, Banglalink).
🎮
Gaming Activity Data
Game sessions played, bet amounts, win/loss outcomes, bonus claims, wagering activity, and session duration on the platform.
📍
Location Data
General geographical location inferred from IP address. 8upd does not collect precise GPS coordinates. City-level location data (e.g. Dhaka, Chittagong, Sylhet) may be logged for fraud prevention.
🍪
Cookie & Session Data
Session tokens, authentication cookies, preference cookies, and analytics identifiers collected through your browser when you use the 8upd platform.

2. How We Use Your Personal Data

8upd uses the personal data it collects strictly for the purposes set out below. We do not use your data for purposes incompatible with those stated in this Policy, and we do not sell personal data to any third party for their independent marketing use.

Account Administration: Creating and maintaining your player account, verifying your identity, processing KYC documentation, managing account settings, and providing customer support.
Security and Fraud Prevention: Detecting, preventing and investigating fraudulent transactions, multi-accounting, bonus abuse, money laundering and other prohibited conduct. Security monitoring is a continuous operation on the 8upd platform.
Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket and Upay; reconciling transaction records; and resolving payment disputes where they arise.
Promotions and Bonuses: Determining eligibility for welcome bonuses, reload offers, free spins, and seasonal promotions. Ensuring that bonus terms and wagering requirements are applied correctly to your account.
Responsible Gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling behaviour. Enforcing player-set deposit limits, time-out periods, and self-exclusion requests.
Platform Analytics: Aggregated, anonymised analysis of platform usage to improve site performance, game library curation, payment method availability, and the overall player experience on 8upd.

8upd processes personal data only where a lawful basis exists for doing so. The three lawful bases we rely on are described below.

3.1 Contractual Necessity
The majority of data processing on 8upd is necessary to fulfil the contract between 8upd and the player. This includes account creation, identity verification, payment processing, game session management, and customer support. Without this processing, 8upd could not provide the platform services you have signed up to receive.
3.2 Legitimate Interests
Security monitoring, fraud detection, responsible gaming monitoring and platform analytics are processed on the basis of 8upd's legitimate interest in maintaining a safe and fair platform. Where we rely on this basis, we have assessed that our interests do not override the fundamental privacy rights of players.
3.3 Legal Obligation
Certain data processing activities, including the retention of transaction records and the reporting of suspicious activity, are carried out to comply with applicable legal and regulatory obligations. 8upd retains financial transaction records as required and will disclose data to authorities where legally compelled to do so.

4. Data Sharing with Third Parties

8upd does not sell, rent, or trade personal data. We share data with third parties only where necessary to deliver platform services, comply with legal obligations, or protect the integrity of the platform. The categories of third parties to whom data may be disclosed are described below.

All third-party service providers who receive personal data from 8upd are contractually bound to process that data only for the specified purpose, to maintain appropriate security standards, and not to disclose it further without 8upd's prior written consent.

Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Spribe) Session data only
Payment processors (bKash, Nagad, Rocket, Upay) Transaction reference data
Fraud detection and security service providers Anonymised risk signals
Law enforcement or regulatory authorities (on legal compulsion only) As legally required

5. Data Retention

8upd retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Active player accounts are maintained for the duration of the account relationship. Following account closure, 8upd retains certain categories of data for defined periods as described below.

Financial transaction records are retained for a minimum of 5 years following the date of the transaction to satisfy anti-money laundering record-keeping obligations. Identity and KYC verification records are retained for a minimum of 5 years following account closure. Gaming activity logs are retained for 3 years. Technical and device logs are retained for 12 months. After the applicable retention period has expired, data is securely deleted or anonymised.

Data Deletion Requests
Players may request deletion of their personal data by contacting [email protected]. Deletion requests are fulfilled within 30 days except where retention is required by law (e.g. financial records). We will confirm which data has been deleted and which must be retained, with reasons.

6. Security Measures

8upd takes the security of player data seriously and has implemented a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. No method of electronic transmission or storage is completely secure, but 8upd applies industry-standard protections appropriate to the sensitivity of the data it holds.

We regularly review our security procedures and update them in response to new threats and best-practice guidance. Players also have a role in keeping their accounts secure by using strong passwords and not sharing login credentials with any third party.

6.1 SSL Encryption
All data transmitted between your device and the 8upd platform is encrypted using TLS (Transport Layer Security). This prevents interception of data in transit, including login credentials and payment transaction references.
6.2 Access Controls
Access to personal data within 8upd's systems is restricted on a need-to-know basis. Staff and contractors who handle personal data are subject to confidentiality obligations and receive data protection training appropriate to their role.
6.3 Breach Response
In the event of a data security breach that is likely to result in a risk to the rights and freedoms of affected players, 8upd will notify affected individuals without undue delay and take all reasonable steps to contain and remediate the breach. Affected players will be informed of the nature of the breach and the steps taken in response.

7. Your Data Rights

As a player on the 8upd platform you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. 8upd will respond within 30 days and will not charge a fee for reasonable requests.

Right of Access: You may request a copy of the personal data 8upd holds about you, together with information about how it is processed and the purposes for which it is used.
Right of Rectification: If any personal data 8upd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update basic account details directly through your account settings.
Right of Erasure: You may request that 8upd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the processing basis), or where the data has been unlawfully processed. This right is subject to legal retention obligations.
Right of Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that 8upd provide your personal data in a structured, commonly used, machine-readable format.
Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling. 8upd will assess your objection and cease processing unless compelling legitimate grounds exist that override your interests and rights.

To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered mobile number or username so we can locate your account. We may need to verify your identity before processing the request.

8. Cookies and Tracking Technologies

8upd uses cookies and similar technologies to operate the platform, maintain your session between page views, remember your preferences, and collect aggregated analytics data. Cookies are small text files placed on your device by the platform. They do not contain executable code and cannot access other files on your device. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period and can be deleted through your browser settings.

You may control cookie behaviour through your browser settings. Disabling all cookies may affect the functionality of the 8upd platform, particularly features that require an authenticated session such as account login, game play, and deposits. 8upd does not use third-party advertising cookies or share cookie data with advertising networks.

9. Changes to This Privacy Policy

8upd may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify active players via the contact information held on their account at least 7 days before the changes take effect. The updated Policy will be published on this page with a revised effective date.

Your continued use of the 8upd platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend bookmarking this page and reviewing it whenever you receive notification of a policy update. If you have any concerns about a proposed change, contact [email protected] before the effective date.

10. Contact Us About This Policy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 8upd handles your personal data, please contact our support team. All privacy-related correspondence is handled with strict confidentiality and responded to within 30 days.

Privacy Contact
[email protected] — Available 24/7 — Bangladesh Standard Time (UTC+6)